Terms & Conditions
Welcome to www.loot.lk. To avail the
services offered at www.loot.lk or by any of
its affiliates, you must agree to the following terms and conditions. If you
visit, shop or browse at www.loot.lk you accept these conditions.
Please read the terms and conditions
carefully. While using any current or future services offered by loot.lk or any
of its affiliates, whether or not included in the loot.lk website, you
will abide by these Terms & conditions the guidelines and conditions
applicable to such service or business.
Privacy Policy
Please review our Privacy Policy
stated after terms and conditions on this page below, which also governs your
visit to www.loot.lk, to fully understand our practices.
Terms and conditions are binding for
all purchases.
All orders are deemed offers for you
to purchase our products. We may accept your offer by issuing a confirmatory
e-mail and/or mobile confirmation of the products specified in your order. Our
acceptance of each such offer is expressly subject to and conditioned on your
assent to these terms and conditions of sale. No other terms and conditions
will apply.
Electronic Communication
When you visit www.loot.lk or send
e-mails to us, you are communicating with us electronically. By communicating
with us, you consent to receive communication from us electronically. We will
communicate with you by e-mail, phone or by posting notices on our website. You
agree that all agreements, notices, disclosures, and other communications that
we provide to you electronically satisfy any legal requirement that such communication
be in writing.
Prices
All prices posted on this website are
subject to change without notice. Prices prevailing at commencement of placing
the order will apply. Posted prices includes all taxes and excludes shipping charges.
In case there are any additional charges or taxes the same will be mentioned on
the website.
Payment
All payments must be received by us
prior to shipping/delivery unless the order is placed by using Cash/Card on
delivery (COD) payment mode. We accept payment by Cash, credit card, debit
card, fund transfer/deposits, Internet banking, online payments and mobile payments.
Extended Monthly Installment (EMI) facility may also be available with us via
Banks or Credit Cards.
Shipping and Handling
We will arrange for shipment of the
products to you. Shipping schedules are estimates only and cannot be
guaranteed. We are not liable for any delays in the shipments. Title and risk
of loss and damages pass on to you upon the products delivered to you. In case
reverse shipment cannot be arranged by us due to unavailability of our
logistics partners, then in that case you may be requested to send such products
through any available courier services.
Return of Products by you
We will accept the return of the
products, provided such return is for products that are defective, wrongly
delivered, wrong product, damaged during transit, incomplete package etc. subject
to the condition that we are informed about such discrepancies within 72 hours
from the date of receipt of the product and provided that the products are
returned in their original condition. However, in case of transit damages, the
issue has to be reported within 48 hours, after which we may not be able to
accept the complaint.
Easy replacement
Loot.lk offers easy replacement for
all products sold on Loot.lk, under certain conditions which are mentioned
below.
• Customers
will notify us of any damage or defect within 72 hours from the date of receipt
of delivery of the products.
• In
case of transit damages, the issue has to be reported within 48 hours, after
which we may not be able to accept the complaint.
• We
may ask you to share the images of the product and the internal & external
packaging material.
• Once
we agree to replace, the defective/damaged product will be replaced with a
brand new product at no extra cost.
• In
case customer fails to inform Loot.lk within the stipulated time frame, Loot.lk
reserves the right to accept or reject such request at its discretion.
• Loot.lk
will try to replace the specific product ordered. However, the company reserves
the right to offer an alternate product in case the product is Out of Stock or
Discontinued by the manufacturer.
• The
replacement guarantee is valid only in cases of manufacturing defects and
transport damages.
Return policy is not valid for
perishable products such as Cakes, Flowers, Chocolates, any Food and Drink
items, etc. If one comes across any issue with these products, they are advised
to contact our customer support team within 24 hours. We will try to resolve
the complaint in the best possible manner; however, it’s not guaranteed that
we’ll be able to provide replacement/refund request.
Damages due to normal wear & tear
and negligence on part of the customer or Digital content such as e-books is
not returnable at all.
Changes and Cancellation
Any item additions, quantity changes
or specification changes made to accepted orders will be modified in the order
details. All sales are final, provided, however, item cancellations and
quantity reductions may be made before the order is shipped. We may, without
liability, cancel any accepted order before shipment if our credit department
does not approve your credit or if there are other problems with the payment
mode selected by you.
Cancellation of Order by Loot.lk
Loot.lk reserves the right to refuse
or cancel any order placed for a product due to any of the below reasons:
• Technical
issues related to pricing information.
• Non-availability
of the product(s).
• Payment
problem identified by Fraud Detection Department.
This shall be regardless of whether
the order has been confirmed and/or payment been received. 100% payment shall
be refunded and the User shall be informed of the same.
Note: We may put additional checks and verification or seek more information before accepting any order. We will contact
you if all or a part of your order is cancelled or if additional information is
required to accept your order.
Other Businesses
Parties other than Loot.lk, their
Partners and Vendors may operate stores, provide services, or sell product
lines on this Site. In addition, we provide links to the sites of affiliated
companies and certain other businesses. We are not responsible for examining or
evaluating, and we do not warrant the offerings of, any of these businesses or
individuals or the content of their Web sites. Takas does not assume any
responsibility or liability for the actions, product, and content of all these
and any other third parties. You should carefully review their privacy
statements and other conditions of use.
License and Website Access
General: Loot.lk grants you a limited
license to access and make personal use of this website and not to download
(other than page caching) or modify it, or any portion of it, except with
express written consent of www.loot.lk
No license for commercial sale: This
license does not include any resale or commercial use of this website or its
content; any collection and use of any product listing, description, or
pricing; copying of account information for the benefit of another merchant; or
any use of data mining, or similar data gathering and extraction tools.
No reproduction: This website or any
portion of this website may not be reproduced, duplicated, copied, sold,
visited, or otherwise exploited for any commercial purpose without express
written consent of Loot.lk.
No framing: You may not frame or
utilize framing technologies to enclose any trademark, logo, or other
proprietary information (including images, text, page layout, or form) of www.loot.lk
and its affiliates without the express written consent.
Metatags: You may not use any metatags
or any other 'hidden text' utilizing Loot.lk’s name or trademarks without the
express written consent of Loot.lk. Any unauthorized use terminates the
permission or license granted by Loot.lk.
Your Account
Protection of Your Account: You are
responsible for maintaining the confidentiality of your account and password
and for restricting access to your computer. You shall be responsible for all
activities that occur under your account or password.
Use by Children: Loot.lk does sell
products for children, but it sells them to adults. If you are under age of 18
years, you may use Loot.lk only with involvement of a parent or guardian. Loot.lk
and its affiliates reserve the right to refuse service, terminate accounts,
remove or edit content, or cancel orders in their sole discretion.
Gift Voucher
The Voucher cannot be exchanged for
cash or cheque.
• The
holder of the Voucher is deemed to be the beneficiary.
• Gift
Voucher soft copies shall be mailed to the Customer.
• Gift Voucher is
valid for 6 months from the date of purchase. On request from Customer, Gift
Vouchers can be emailed either to the registered email ID of Customer or any
other email ID designated by Customer, once the Order has been processed.
Reviews, Comments, Communications, and other content
Nature of content: Visitors to Loot.lk
may post reviews, comments and other content; send e-cards and other
communications; and submit suggestions, ideas, comments, questions or other
information, as long as the content is not illegal, obscene, threatening,
defamatory, invasive of privacy, infringing of intellectual property rights to
otherwise injuries to third party or objectionable and does not consist of or
contains software virus, political campaigning, commercial solicitation, mass
mailing or any form of spam.
False information: You may not use
false email address, impersonate any person or entity, or otherwise mislead as
to the origin of a card or other content. Loot.lk reserves the right to remove
or edit such content but does not regularly review posted contents.
Rights Granted: If you do post content
or submit material and unless we indicate otherwise, you grant Loot.lk and its
affiliates a non-exclusive, royalty free, perpetual, irrevocable, and fully
sub-licensed right to use, reproduce, modify, adapt, publish, translate, create
derivative work from, distribute, and display such content throughout the world
in any media. You grant Loot.lk and its affiliate sites and sub-license the
right to use the name that you submit in connection with such content if Loot.lk
chooses.
Right Owned: You represent and warrant
that you own all the rights or otherwise or control all of the rights to the
content that you post; that the content is accurate; that the use of the
content to supply does not violate this policy and will not cause injury to any
person or entity and that you will indemnify Loot.lk or its affiliate for all
claims resulting from the content you supply. Loot.lk has the right but not the
obligation to monitor and edit or remove any activity or content. Loot.lk takes
no responsibility and assumes no liability for any content posted by you or any
third party.
Risk of Loss
All items purchased from Loot.lk are
made pursuant to the shipment contract. This means that the risk of loss and
title for such item passes on to you upon the products delivery.
Product Description
Loot.lk and its affiliates attempt to
be as accurate as possible. However, Loot.lk makes no warranties that the product
description and any other content of its site are accurate, complete, reliable,
current or error free. The product offered by Loot.lk itself is not as
described and its sole remedy is to return in its unused condition. Product
images may vary and not exactly be as what it is displayed, although Loot.lk
takes extra effort to portray the same product image.
Site Policies, Modification, and Severability
Please review our other policies. We
reserve the right to make changes to our website, policies, and these Terms and
Conditions at any time. If any of these conditions shall be deemed invalid,
void, or for any reason unenforceable, that condition shall be deemed severable
and will not affect the validity and enforceability of any remaining
conditions.
Intellectual Property Rights
Copyright Protection: All content
included on this site, such as text, graphics, logos, button icons, audio clips,
digital downloads, data compilations and software, is the property of Loot.lk
or its affiliate sites and protected by the Sri Lankan Copyright law. The
compilation of all the content on this site is the exclusive property of Loot.lk
and protected by Sri Lankan Copyright law. All software used in this site is
the property of Loot.lk and is protected under the Sri Lankan Copyright law.
Trademarks:
• Protected
Marks: Loot, www.loot.lk, loot.lk & design, products, and other marks
indicated on Loot.lk website are registered trademarks of Loot.lk.
• Protected
Graphics: All Loot.lk graphics, logos, page headers, button icons, scripts and
service names are trademarks or trade dress of loot.lk. loot.lk’s trademarks
and trade dress may not be used in connections with any product or service that
is not of loot.lk. All other trademarks not owned by loot.lk or its affiliates
that appear on loot.lk or its affiliate sites are the property of their
respective owners, who may or may not be affiliated with, connected to,
associated with loot.lk or its affiliates.
Disclaimer of warranties and Limitation of Liability
THIS SITE IS PROVIDED BY LOOT.LK ON AN
"AS IS" AND "AS AVAILABLE" BASIS. LOOT.LK MAKES NO
REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE
OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS
INCLUED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR
SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY
APPLICABLE LAW, LOOT.LK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. LOOT.LK DOES NOT WARRANT THAT THE SITE, ITS
SERVERS, OR EMAIL SENT FROM LOOT.LK ARE FREE OF VIRUS OR OTHER HARMFUL
COMPONENTS. LOOT.LK WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM
THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT,
INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
Applicable Law
The Site and the Terms and Conditions
herein contained shall be governed and construed in accordance with the laws of
Sri Lanka. By accessing the Site, you agree that the laws of Sri Lanka will
govern all matters relating to the Site without giving effect to any principles
of conflict of laws.
Privacy Policy
Privacy Policy
We insist on the highest standards for
secure transactions and customer information privacy since we value the trust
you place in us.
• Our
privacy policy is subject to change at any time without prior notice. To make
sure you are aware of any changes, please review this policy periodically.
• By
visiting this website you agree to be bound by the terms and conditions of this
Privacy Policy. If you do not agree please do not use or access our Website.
• By
mere use of the Website, you expressly consent to our use and disclosure of
your personal information in accordance with this Privacy Policy. This Privacy
Policy is incorporated into and subject to the Terms of Use.
Collection of Information
When you use our Website, we collect
and store your personal information which is provided by you from time to time.
We aim to provide you a safe, efficient, smooth and customized experience. This
allows us to provide services and features that most likely meet your needs,
and to customize our Website to make your experience safer and easier. More
importantly, while doing so we collect personal information from you that we
consider necessary for achieving this purpose.
In general, you can browse the Website
without revealing your identity or any personal information about yourself.
Once you give us your personal information, you are not anonymous to us.
Wherever possible, we indicate which fields are optional and which are
required. You always have the option to not provide information by choosing not
to use a particular service or feature on the Website. We may automatically
track certain information about you based upon your behavior on our Website. We
use this information to do internal research on our user's demographics,
interests, and behavior to better understand, protect and serve our users. This
information is compiled and analyzed on an aggregated basis. This information
may include the URL that you just came from (whether this URL is on our Website
or not), which URL you next go to (whether this URL is on our Website or not),
your computer browser information, and your IP address.
We use data collection devices such as
"cookies" on certain pages of the Website to help analyze our web
page flow, measure promotional effectiveness, and promote trust and safety.
"Cookies" are small identifiers sent from a web server and stored on
your computer's hard drive, that help us to recognize you if you visit our
website again.
Additionally, you may encounter
"cookies" or other similar devices on certain pages of the Website
that are placed by third parties. We do not control the use of cookies by third
parties.
We collect information about your
buying behavior if you choose to buy on the Website.
In case you choose to post messages on
our chat rooms, message boards or other message areas or leave feedback, we
will collect that information you provide to us. We retain this information as
necessary to resolve disputes, provide customer support and troubleshoot problems
as permitted by law.
In case you send us personal
correspondence, such as emails or letters, or if other users or third parties
send us correspondence about your activities or postings on the Website, we may
collect such information into a file specific to you.
We collect personally identifiable
information (email address, name, phone number, credit card / debit card /
other payment instrument details, etc.) when you set up a free account with us.
You can browse some sections of our
Website without being a registered member, however; certain activities (such as
placing an order) do require registration. We do use your contact information
to send you offers based on your previous orders and your interests.
Use and Sharing of Information
At no time will we sell your
personally-identifiable data without your permission unless set forth in this
Privacy Policy. The information we receive about you or from you may be used by
us or shared by us with our corporate affiliates, dealers, agents, vendors and
other third parties to help process your request; to comply with any law,
regulation, audit or court order; to help improve our website or the products
or services we offer; for research; to better understand our customers' needs;
to develop new offerings; and to alert you to new products and services (of us
or our business associates) in which you may be interested. We may also combine
information you provide us with information about you that is available to us
internally or from other sources in order to better serve you.
We do not share, sell, trade or rent
your personal information to third parties for unknown reasons.
Cookies
"Cookies" are small
identifiers sent from a web server and stored on your computer's hard drive,
that help us to recognize you if you visit our website again.
From time to time, we may place
"cookies" on your personal computer. Also, our site uses cookies to
track how you found our site. To protect your privacy we do not use cookies to
store or transmit any personal information about you on the Internet. You have
the ability to accept or decline cookies. Most web browsers automatically
accept cookies, but you can usually modify your browser setting to decline
cookies if you prefer. If you choose to decline cookies certain features of the
site may not function properly or at all as a result.
Links
Our website contains links to other
sites. Such other sites may use information about your visit to this website.
Our Privacy Policy does not apply to practices of such sites that we do not own
or control or to people we do not employ. Therefore, we are not responsible for
the privacy practices or the accuracy or the integrity of the content included
on such other sites. We encourage you to read the individual privacy statements
of such websites.
Security
We safeguard your privacy using known
security standards and procedures and comply with applicable privacy laws. Our
websites combine industry-approved physical, electronic and procedural
safeguards to ensure that your information is well protected throughout it's
life cycle in our infrastructure.
Sensitive data is hashed or encrypted
when it is stored in our infrastructure. Sensitive data is decrypted, processed
and immediately re-encrypted or discarded when no longer necessary. We host web
services in audited data centers, with restricted access to the data processing
servers. Controlled access, recorded and live-monitored video feeds, 24/7
staffed security and biometrics provided in such data centers ensure that we
provide secure hosting.
Opt-Out Policy
All our users have the opportunity to
opt-out of receiving non-essential (promotional, marketing-related)
communications.
Please email support@loot.lk if you no
longer wish to receive any information from us.
Consent
By using the Website and/or by
providing your information, you consent to the collection and use of the
information you disclose on the Website in accordance with this Privacy Policy,
including but not limited to Your consent for sharing your information as per
this privacy policy.
If we decide to change our privacy
policy, we will post those changes on this page so that you are always aware of
what information we collect, how we use it, and under what circumstances we
disclose it.
Changes to this Privacy Policy
Our privacy policy is subject to
change at any time without notice. We may change our Privacy Policy from time
to time. Please review this policy periodically to make sure you are aware of
any changes.
Questions
If you have any questions about our
Privacy Policy, please e-mail your questions to us at support@loot.lk
Our Address
You can contact us at the following address for any further queries or any difficulties you may have with this site.
Loot.lk
98/2 Hospital Road, Kalubowila,
Sri Lanka.
Web: www.loot.lk
Email: support@loot.lk
Contact Number: +94 779 000 555